General Terms and Conditions


PURE ROOTS LTD is a sole limited liability company registered under the Commercial Act of the Republic of Bulgaria, with registered seat and address of management at prof.Milcho Lalkov 10, city of Sofia, entered in the Commercial Register to the Registry Agency under Company ID Number (UIC) 203914241 and VAT no. BG203914241


These General Terms and Conditions govern the relationship between members and/or clients of the online store for natural organic products By clicking on an object, image, link (different from that of the General Terms and Conditions) or a button on you accept or agree to the following terms and conditions.


Subject of the General Terms and Conditions


This document contains the General Terms and Conditions under which Pure Roots Ltd provides goods and services to Users via online store. Users expressly and unconditionally agree to these General Terms and Conditions for the use of the online store for natural organic products.

Pure Roots Ltd is registered as an administrator of personal data under no. 1418131


  1. Registrations


Users of online store should register in order to place orders. The User fills in a registration form by adding data needed for issuing the invoice: – name, last name, valid shipping address, telephone number and e-mail address.


  1. Consent


By ticking the box “I have read and agree to these General Terms and Conditions” the Client makes an electronic statement in which he/she declares that he/she is familiar with these General Terms and Conditions and accepts them.


  1. Conditions for Ordering Goods


  1. a) Order


Deliveries of goods from Pure Roots Ltd via online store can be executed after creating a profile or registration and placing an order for delivery of goods. The Client indicates a method of payment, telephone number, e-mail contact address and preferred address for receipt of the goods under the order. Each valid and accepted order of the Client receives an automatic confirmation of its acceptance.


  1. b) Confirmation and Execution of Orders


The operator of Pure Roots Ltd shall confirm by phone or by e-mail any order placed by the Client. Pure Roots Ltd shall reserve its right not to execute an order placed at if data filled in by the Client are not valid, or if the goods ordered are currently not available. In order to inform the Client, the operator of Pure Roots Ltd shall use the contact phone number or e-mail address provided by the Client. The Client shall pay the value of the ordered goods at prices specified in the order. The Client may cancel or modify the order before its confirmation by the operator. If for some reason the goods cannot be delivered, the operator can offer an alternative product with similar features and at a price that the Client may accept or refuse.


Confirmation of the order shall be within the working day if the order is made before 17:00, and on the next business day if made after 17:00. If the order was made in non-working day, the confirmation shall be on the first business day after placing the order. If we do not contact you within 24 hours on weekdays or on the first working day after the holidays, we are experiencing a technical problem. Please contact us on 0897 666 580 or at


  1. Term and Cost of Delivery

The deadline for delivery of goods ordered via shall be up to ten working days after receiving confirmation from the Client. Prices for delivery and the “cash on delivery” method within the territory of the Republic of Bulgaria are listed on the main page of the online store.


  1. Method of payment

When paying by “cash on delivery” the amount due shall be paid by the Client to the courier at the time of delivery of the goods.


  1. Delivery of goods

Delivery of goods shall be carried out by an employee of SPEEDY Courier Company that has concluded a contract with Pure Roots Ltd for delivery.


  1. Returning of goods


The Client may return the goods purchased by him/her from within 7 /seven/ working days as of delivery of goods. The goods must be in their full and original packaging and in good state. In this case the Client shall be entitled to receive back the amount paid by him/her within 15 days as of receipt of goods to a bank account specified by him/her on the e-mail address: In the event of returned goods and a claim by the Client, the latter must call 0897 666 580 or write to to notify us of his/her claim. The return can be done every business day between 09:00 and 18:00. The cost of shipping the returned goods shall be borne by the Client.


Unless these General Terms and Conditions expressly states otherwise, the information published on is owned by Pure Roots Ltd.


After loading each User accepts and shall be obliged to comply with these General Terms and Conditions for the entire period of use of the site from its loading till its closing.


By loading the User agrees that Pure Roots Ltd may store and process log files on the server, which may contain data about visiting the website – IP address, cookies, etc. that shall be used for identification of the User, certification of the initial use of and for confirmation of the User’s consent to these General Terms and Conditions.


In order to use the services of, which require registration, the User shall pre-register by filling in the electronic registration form available in real time (on-line) on When completing the registration form, the User shall provide data on his/her identity or other data required by the electronic form.


Our website may contain links to other suppliers for which we cannot bear responsibility regarding personal data protection. When leaving our site, please check the privacy policy and security statements of each site that collects personal data.


In the event of change of our policy to protect personal data, it will be announced on our website.


This policy is part of the General Terms and Conditions of this site and as such it shall be applied and interpreted in accordance with the laws of the Republic of Bulgaria.


By registering at the User gets a personalized profile for identification. The User shall be able to change personal data entered at registration at any time including changing any request from the information in connection with the use of services offered by


Prices for the goods are in Bulgarian local currency (BGN), VAT included and do not include delivery costs.


Pure Roots Ltd shall reserve its right to change prices without prior notice and to correct wrong information about the goods. There could be typing errors, variations in colour presentation of products and change their design. Pure Roots Ltd has the right to change the content of these General Terms and Conditions for use of at any time without prior notification of the Users. The amended General Terms and Conditions published on  are available to all Users.


Despite our efforts and work related to the logistics of the proposed range of goods at the online store, the availability of all products is not guaranteed. In this case we will contact you as soon as possible.


The information provided by should not be construed as absolutely true and correct, even if it is such. In the event of suspected health problem or in case of treatment needed, please always ask your doctor or qualified medical specialist for a medical advice.


The information published at is owned by Pure Roots Ltd. Copying, transmission, distribution and storage of part or all of the content published on is permitted under the Creative Commons Attribution-ShareAlike 3.0 Unported License.


You are free:


To share – to copy, distribute and transmit the work


To remix – to adapt the work


To use the content of for commercial purposes


Under the following conditions:


Attribution – You must give appropriate credit and provide a link to the original content, leading to the corresponding page in


Share Alike – If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.


User/Client means anyone who has visited the website /site name/ on his/her computer.


Order means selected goods and all other attributes associated with the method of delivery and payment of goods by the User/Client.


On-line store /site name/ is owned by Pure Roots Ltd.


All disputes arising between the parties shall be resolved in a spirit of mutual agreement and goodwill. If no agreement is reached between the parties all outstanding disputes, including disputes arising from or concerning its interpretation, invalidity, performance or termination, as well as disputes about filling gaps in the contract or its adaptation to new circumstances shall be resolved by the competent court of registration of Pure Roots Ltd and according to the Bulgarian legislation.

Pure Roots Ltd. is the exclusive distributor of alva naturkosmetik GmbH, Apeiron Handels GmbH & Co. KG, Sanatur GmbH, allcura Naturheilmittel GmbH and Cellavent Healthcare GmbH for Bulgaria.
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